You don't always find what's right for you the first time round. Thats okay!
At the BitterSweet co we are determined that you will find something you like and offer our exchange policy for 30 days after purchase, even if you've just changed your mind! Please however, keep in mind the conditions we have set in regards to exchanges
FOR CHANGE OF MIND EXCHANGES
🌸 Exchanges only - No refunds for change of mind sorry!!
🌸 Returned items will need to be unworn and in sellable condition
🌸 The cost of shipping (if any) cannot be reimbursed (both for shipping item back and cost to ship original items)
🌸 No change of mind exchanges on sale items
🌸 Can't find anything you like? Request a credit note (valid for 6 months)
🌸 We cannot exchange intimates due to change of mind
FOR FAULTY PRODUCTS
Firstly, we're very sorry that this is the case. We inspect each and every product individually before shipping anything off, however, accidents do happen and hopefully this will be the only time.
🌸 If you receive a faulty item please email our customer service team as soon as you can (email@example.com)
🌸 Please subject the email: FAULTY ITEM
🌸 Please include your order number, the name of the faulty item and a photo of the fault
🌸 We aim to attend to this issue as soon as we receive it and will let you know the options you have in regards to this