The item I want is no longer available.
Depending on what you see, you have a few options:
If the item no longer appears, unfortunately this signifies the end of a season and the retirement of this particular style :( if you are still DYING to have this piece, send through a request to firstname.lastname@example.org and we’ll see what we can do :)
If the item appears as sold out, don’t worry! This style should back soon. Again, feel free to message us at email@example.com for confirmation or to find out whether we can get this in any sooner for you
My size is sold out or doesn’t appear
We’re really sorry about that :( At theBitterSweetco we do our very best to cater to everyone, if you don’t see your size here please send us an email with your measurements (firstname.lastname@example.org) and a link to the style you’re after, and we’ll do our very best to get you the size that fits you best.
When will I receive my order
To ensure product quality we allow 2 days for dispatching. Please see our ‘Shipping & Delivery’ page for average shipping times.
How do I track my order
Once your order has been shipped, we will send you an email to let you know its on its way!! In this email a tracking number. You can track your order at https://auspost.com.au/mypost/track/#/search
How do I know what size is right for me
At theBitterSweetco we do our very best to ensure everyone receives clothing that fits them well. In order for us to achieve this, we have attached an individual size chart to every piece of clothing that we sell. To make sure you’re buying the size right for you please refer to this before
For any questions not listed here please see our 'Contact us' page and send us a message with your enquiry